General conditions of use and contracting

Date Updated November 16, 2018

This website and all its content, including the services provided, belongs to CU2 CLOUD TEC STORE SL (hereinafter, CU2), with CIF B88143425 and registered office at World Trade Center, Moll de Barcelona s/n, Edificio Sur, Site 10? Low level. (Spain). Registered in the Mercantile Registry of Madrid with Volume 37943, Folio 43, Page M-675635, contact telephone number +34 634 88 78 70, and contact email


Before using the Services offered by uCloudStore, you agree to read and accept the General Conditions of Use (CGU).

By registering as a User, you agree to respect these CGU.

By making continued use of the Website, you acknowledge that you are fully informed and accept the provisions of the CGU and undertake to respect them. If you do not accept the CGU, you will not be able to continue the subscription process and you will not be able to use the Services offered on the Website.

These rules have been adopted in accordance with the legislation to guarantee the freedom of the Users, as well as a quality Internet service.


uCloud: Provider of computer products.

CGU: General Conditions of Use conformed by this contract and that are applicable, without any restriction or limitation, to all the Services proposed by uCloudStore.

Services: Refers to the set of products, paid or free, available to Web Users.

User: Internet user over 18 years of age and legally resident in Spain who has accepted the uCloudStore.

Article 1: Object and formation of the contract

The Web is a relaxed place intended only for Users, whose objective is to provide users with information on products offered by the company, related to the computer sector. In said Web environment, prices, availability, and product characteristics can be consulted. You can also place orders directly.

Users who have not accepted the CGU and completed the information indicated on the WEB will not be able to continue the registration process.

The language of this contract is Spanish.

The contractual data, among which are the CGU, are archived by uCloudStore. Users may consult the CGU on the Web, where only the current version of the CGU is published.

The data that will be requested by the Web will be basic identification data, such as name and surname, email, and access password. In the case of purchases, economic data will also be requested, depending on the payment method chosen.

Article 2: Conditions of access

2.1. Requirements to be a User

To be a User of the Web, it is necessary:

-Being over 18 years.

-Have read and accepted the CGU.

The User guarantees the authenticity and veracity of the information provided and undertakes to keep it updated through his User Account.

uCloudStore does not have the technical and/or legal means to verify the accuracy of the claimed identity of the Users and is not responsible for the accuracy or inaccuracy of said information.

However, in the event that there are doubts about the accuracy of the information provided by the User (and in particular about their age), or in the event that third parties or other Users communicate information that leads one to think that there is identity usurpation or falsehood in the information provided by a User about his identity, uCloudStore may:

? Deny the user the purchase of the products offered,

? request from the User in question a photocopy of their current national identity document.

In the event that the User does not proceed to send said document within a period of 8 days, or in the event that it is verified that there has been a usurpation of the identity or that false information has been provided that may cause harm to third parties, will consider that the User has infringed the CGU and their contract may be terminated by operation of law in accordance with article 4 of the CGU.

2.2. Subscription form/Required information

To carry out the purchase process of the products it is not necessary to register. However, to save time on your order you can register. In both cases, the following information must be communicated:

? Name and surname.

? Electronic address.

? Economic data depending on the chosen payment method.

23. Optional information

? Date of Birth

Article 3: Description of the prices of the services

3.1. Conditions for Web Users

uCloud can offer its users services free of charge for an indefinite duration, subject to a modification of the GCU according to art. 8 of the GCU.

The gratuity of the services refers to access to the Web and public content, in no case does it refer to the products offered on it, whose price will be that indicated in each case on the Web, as indicated in the following section.

3.2. Rates and Payment Methods

On the uCloduStore website you can pay through the following methods:

  • Credit or debit card: Visa, MasterCard, and American Express.
  • PayPal.
  • Bank transfer: Under prior notice.

3.3. Shipping costs

Shipping costs for all uCloud web products are free.

The term ?shipping costs? includes all expenses associated with the logistics process: handling, logistics, postage, packaging and transport to the delivery point indicated by the client. The shipping costs of each product depend on its physical characteristics.

3.4. Delivery times to the Peninsula, Balearic and Canary Islands:

Delivery times for product shipments by the seller may vary depending on the geographical area, under normal conditions they will be:

Peninsula: 24-48 hours*

Balearic Islands: 24-72 hours*

Canary Islands: 24-72 hours*

*As an exceptional situation, in case of not having enough stock or that more material must be requested from the manufacturer, the buyer will be notified in order to provide a new delivery date and time.

3.5. returns

We guarantee total customer satisfaction. If you are not completely satisfied with your purchase, you can return the merchandise or product in its original box subject to the rules described below. You have the right to withdraw from the purchase agreement at any time up to 14 days after the delivery date.

All items must be returned with the original tags, instructions for use, warranty, and other labels and packaging. If the buyer does not return the product in the same original packaging, the good may suffer a depreciation. On the other hand, yesIf items returned under this right are not in a condition for resale, the return will not be accepted.

If you want to make a return, please send us an email to:

3.6. Withdrawal, cancellation policy and guarantee:

In the event of errors or inaccurate information on the WEB about any of the prices, products or their description, and that have directly motivated the User to contract, the User will have the right to revoke the contract at no cost.

The term for the exercise of this right is 14 calendar days from the reception of the product or from the conclusion of the contract if it is the provision of services, without penalties for its exercise.

The consumer must be reimbursed for the total amount of the purchase, that is, the price of the product plus shipping costs, before 14 calendar days have elapsed from the date on which the consumer's decision to withdraw from the contract has been informed. using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses as a result of the reimbursement.

The exercise of this right may not be subject to any formality, so the consumer may be required to return the product in perfect condition without limiting the use of the product (provided it does not go beyond the mere verification of the good condition and its operation).

On the other hand, and in the event that the return is due to a fault in the handling or the breakage is given by the buyer himself, he will be the one who pays the shipping costs of the return. Taking into account that if the buyer does not return the product in the same packaging, the shipment could suffer a depreciation. In the event that there is a breakage in the shipment, failure or technical breakdown of the product, the return will be paid for by uCloudStore.

In the event of a defective product, the seller must proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.

In terms of withdrawal by the buyer, uCloud makes available to users a standard withdrawal form which can be completed and provided online, with the seller acknowledging receipt without delay.

The seller is liable for any lack of conformity that becomes apparent within a period of two years from delivery.

The consumer and user must inform the seller of the lack of conformity within two months
ever since he found out about her.

3.7. Equitable compensation (digital canon)

Royal Decree-Law 12/2017, of July 3, which modifies the revised text of the Intellectual Property Law, approved by Royal Legislative Decree 1/1996, of April 12, regarding the compensation system Equitable compensation for private copying regulates equitable compensation. It is important to bear in mind that there are exceptions to the payment of the aforementioned compensation:

The following are exempt from the compensation payment:

  1. a) Those carried out by the entities that make up the public sector;
  2. b) Those carried out by legal or natural persons acting as final consumers, justifying the exclusively professional use of the equipment, devices or material supports acquired and provided that these have not been made, by law or in fact, available to private users. and that are manifestly reserved for uses other than the making of private copies;
  3. c) Those carried out by those who have the mandatory authorization to carry out the corresponding reproduction of works, artistic performances, phonograms or videograms, as appropriate, in the exercise of their activity;
  4. d) Those carried out by natural persons for private use outside Spanish territory under the passenger regime.

3.8. Post-sale service conditions

In case of contracting a migration service (complementary), a post-migration support is included in the proposal during the 15 days following its completion.

In case of contracting an implementation service, uCloudStore will make a SOW (Statement of Work) available to the client, which will be signed at the end of the project in order to confirm the execution of the contracted services.

As forms of billing are offered: flexible plan (pay as you go) and annual plan. Being the annual / monthly payment plan of 30 days invoice date through promissory note, transfer or direct debit.

IMPORTANT: if you, as a customer, fall into one of these three categories, contact our commercial department to manage the exception of the payment of the same, before making the purchase.

On this website, the final price of the products in which its application is the law includes the digital canon with taxes included. Likewise, both the canon and the taxes derived from its application will be itemized in the invoice or proof of purchase.

Article 4: Duration of the contract

This contract has an indefinite duration and can be terminated by the User at any time, without notice and without the need to justify their decision.

uCloud may terminate the contract without the need to justify its decision as long as it notifies the User by email with a notice period of one week.

uCloud sells:

? Hardawe

? Google email licenses: monthly or annual. You can consult the general conditions of Google through the following link:

In merits of what is established in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Clients and other complementary laws, uCloudStore informs Users that may exercise their right of withdrawal within a maximum period of 14 calendar days from the time of receipt of the product, as long as it has not been consumed, totally or partially.

Article 5: Obligations and responsibilities of the Users

5.1. Obligations of the Users

Users undertake to:

-Make truthful and truthful statements.

-Follow the regulations in force and not infringe public order.

-Respect intellectual or industrial property rights.

-Do not transmit or disseminate the content of the communications and messages that have been sent to you through the Services made available to you.

5.2. Responsibility of the Users

Users are solely responsible for the use of the data they consult, request or communicate on the Web.

Users undertake to keep CU2 harmless and, where appropriate, compensate CU2 for any sanction, fine, compensation, damage or loss arising from any claim of any type or nature that may arise, directly or indirectly, from the breach of the legal and/or contractual obligations derived from the CGU attributable to the User.

uCloudStore does not control the external sites and sources (web pages, forum, etc.) to which the hypertext links placed online by Users on the WEB lead and is not responsible for their content. In this regard, Users are invited to stop browsing and notify uCloudStore if it is discovered that a hypertext link directs them to a Site or an external source whose title or content violates the law.

The fact that uCloudStore does not manifest the non-compliance by the Users of the CGU cannot be interpreted as a waiver on their part to manifest such non-compliance in the future.

Article 6: Obligations and responsibilities of uCloud

6.1. uCloud Obligations

uCloud undertakes to offer Users an online service in accordance with the laws.

6.2. uCloud Liability

uCloudStore is not responsible for cases of fraud, identity theft or other criminal offenses or attacks on the image or private life against third parties committed by Users through the Web.

In general, uCloudStore is not responsible for the information given by users, nor for its veracity, nor its authenticity, nor its accuracy, whether they give it directly or through other means of subscription.

CU2 may keep any type of content related to possible legal infractions, especially to communicate it to the competent authorities. Likewise, it will keep the data of users who unsubscribe in compliance with current regulations on the protection of personal data or any applicable regulations.

uCloudStore does not guarantee that the Services will work in the event of interruption of the User's Internet access or in the event of non-operation or poor access conditions caused by the jamming of the Internet network as well as for any other reason of force majeure, not attributable to uCloudStore or its borrowers.

In the event of a defective product, uCloudStore must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user.

The seller is liable for any lack of conformity that becomes apparent within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

Article 7: Intellectual Property

7.1. CU2 Rights

The logos, graphics, photographs, animations, videos and texts that appear on the WEB, as well as all those elements necessary for the operation of the WEB -architecture, design, code pages, CSS pages and any other element-, and cannot be reproduced, used or represented, in any support and by any technical means without the express authorization of uCloudStore, otherwise the appropriate legal actions will be instituted.

The rights of use granted by uCloudStore to Users are strictly limited to their private and personal use within the framework of the signed contract and throughout its duration. Any other use by Users is strictly prohibited without the authorization of uCloudStore.

Users are strictly prohibited from modifying, copying, reproducing, downloading, disseminating, transmitting, exploiting for commercial purposes and/or distributing in any way the Services, the WEB pages or the computer codes of the elements that make up the Services and the WEB. .

Article 8: Modification of the general conditions of use

uCloudStore reserves the right to modify, at any time and without prior notice, these Terms and Conditions to adapt them to new legislation or jurisprudence as well as changes or practices in the economy or the sector, taking into account in all moment the legitimate interests of the Users, and the User must periodically consult these conditions, terms and policies in order to verify or ensure the existence of modifications or changes to them, taking as reference the date of the last update. All this without prejudice to the non-affectation of the changes to the contracts already signed. It should be noted that certain products offered to Users may contain their own particular Contracting conditions that, where appropriate, replace, modify and / or complement the Terms and Conditions, in which case prior reading and acceptance of them is also necessary.

Article 9: Applicable Law

By virtue of article 23 of Law 34/2002, of July 11, on services of the information society and electronic commerce, contracts concluded electronically such as this one will be fully effective and are provided for in the legal system, provided that the consent and other requirements for its validity concur.

These contracting conditions are freely available to all uCloudStore customers. Access to the contracting process is completely free, without any additional associated costs, apart from those that the Client has an Internet connection. Each and every one of the products offered is duly described in the product sheet that will always be available to customers, not understanding those issues that have not been expressly indicated therein to be included.

It is considered that the contract is perfected from the moment the User presses the "Accept" button, understanding that the monitoring of all the phases of the electronic contracting procedure and the inclusion of all the requested data suppose, together with the final express acceptance of the these conditions, a clear and direct manifestation of the will of the final Client to accept these general conditions of the contract. uCloudStore, as a service provider of the Information Society, will store the electronic document in which this contract is formalized on a durable medium. Said electronic document will be accessible by the user through the link that will be provided in the confirmation email, which may be printed.

Article 10: Partial nullity

If any clause of the CGU is declared null or invalid due to the application of a law or regulation or by any competent authority, the aforementioned provision or clause will be deemed not set, continuing the contract fully in force between the parties with respect to the other clauses. , and must be interpreted in accordance with the contractual will expressed by the parties in this document.

Article 11: Domain Purchases

11.1. General domain purchase policies

After the initial purchase term, products will automatically renew at the then-current renewal list price.

Offers may be subject to change without notice. Prices are current as of the date of the promotional email and are subject to change.

The discounted price will be displayed in your shopping cart.

Offers are for the exclusive, one-time use of the account number displayed in the email.

Special discount offers cannot be used with any other offer, sale, discount or promotion.

uCloudStore reserves the right to deny the use of any offer and/or to cancel products purchased using any offer in cases of abuse or fraudulent use of the offer, as determined by uCloudStore in its sole discretion.

11.2. Discount Domain Name Deals

The discount applies to new domain registrations for the first year to the specific TLDs stated in the promotional email. Discounted offers are not applicable for taxes, transfers, premium domains, and pre-registration fees for trademark holders or priority registrations.

ICANN's fee of 0.15 ? per domain name per year applies for many TLDs.

All domain name registrations and renewals are non-refundable and subject to the terms and conditions of our Registration Agreement. Certain domains will be billed up to 30 days prior to the renewal date.

11.3. Volume discount domain deals

Volume discount percentage is based on top level domains and quantity. Not all top level domains qualify for a volume discount. Volume priced domains do not qualify for additional promotional discounts.

11.4. Discounted Private Registration Offers

The discount is based on the selling price of the Privacy Protection. The price in your cart will be prorated to match the duration of your domain registration. Privacy services are not available for some domain extensions.

11.5. Discounted New Orders

Not valid for ICANN fees, taxes, transfers, premium domains, premium templates, search engine visibility advertising budget, cloud server plans, Microsoft 365 Premium business business plans, any marketing or design services performed by our team. professional web services, gift cards or early registration fees or Priority/Trademark Owner Early Registrations.

11.6. Discount Renewals

This offer cannot be used in conjunction with any other offer or promotion and applies to new orders as well as renewals for the following products: .com, .net, .org, and .ca domains, web hosting, Website Builder , SSL certificates and email plans. Does not apply to ICANN fees, taxes, premium domains, premium templates, search engine visibility advertising budget, gift cards, or early registration fees or Priority/Trademark Owner Early Registrations.

Certain domains will be billed up to 30 days prior to the renewal date.

All domain name registrations and renewals are non-refundable and subject to the terms and conditions of our Registration Agreement.

11.7. Discounted Product Upgrades

After your upgrade, if you wish to turn off auto-renewal for your product, you can do so at any time in your account.

11.8. Universal Terms of Service

Use of this Site and any uCloudStore products or services is subject to express terms of use. By using this site and/or purchasing products and services from uCloudStore, you signify your agreement to be bound by these Universal Terms of Service and any applicable product agreements.