Google Cloud Support

What is support in Google Cloud?

In Ucloud, like Google Premier Partner, we offer services medium so that our clients have a hand to hold on to in the face of any doubt or problem. This will make your company feel more secure and accompanied throughout the Google Cloud environment.

Support Types

Basic Support

GRATUITOUS

Response within a maximum period of 24 hours
Unlimited consultations
Communication via telephone, email or ticketing tool
Monday to Thursday from 9:00 a.m. to 6:30 p.m. and Friday from 9:00 a.m. to 3:00 p.m. Summer hours (August) and Christmas from Monday to Friday from 9:00 a.m. to 3:00 p.m.
Qualified G Suite staff

Premium Support

Request price

Response within a maximum period of 2 hours
Unlimited consultations
Communication via telephone, email, ticketing tool or Google Meet
Monday to Thursday from 9:00 a.m. to 6:30 p.m. and Friday from 9:00 a.m. to 3:00 p.m. Summer hours (August) and Christmas from Monday to Friday from 9:00 a.m. to 3:00 p.m.
Qualified G Suite staff
Quarterly App Usage Report
Semi-annual consulting sessions
Meet support included
2 audits and security reports included per year

Console Management Support

Request price

Response within a maximum period of 2 hours
Unlimited consultations
Communication via telephone, email or ticketing tool
Monday to Thursday from 9:00 a.m. to 6:30 p.m. and Friday from 9:00 a.m. to 3:00 p.m. Summer hours (August) and Christmas from Monday to Friday from 9:00 a.m. to 3:00 p.m.
Qualified and certified personnel in G Suite
Quarterly App Usage Report
Semi-annual consulting sessions
Semi-annual G Suite product roadmap sessions.
G Suite console administration (registration, cancellation and modification of users and groups, application service management, domain management, security and reporting, and device administration).
Meet support included
Audits and security reports included
Console Training

What does our methodology consist of?

Technical problems

We help you resolve any Google Cloud incident (Google Workspace, Chrome, GCP or any of our services)

In the language you prefer

We can contact you in English or Spanish.

recommendations

We will analyze your business model and needs to make proposals for improvement.

By multiple means

Depending on the support you choose, you will have multiple contact options: chat, telephone assistance and/or video conference.

Fast answer

We promise to respond to you within a maximum period of 24 hours (depending on the type of support chosen).

Management with Google

We facilitate the procedures with Google by acting as intermediaries. In this way, communication is more fluid, faster and effective.

The 4 phases of the process

Analysis

Analysis of the current situation and licenses.

Choice

Process of choosing the type of support.

Console

Analysis of the administration console.

Workshop

Security workshop to make improvements in the environment.

See more services

Implementation and migration

Migration, implementation and start-up services are perfect for new Google Cloud customers who don't want to lose any data from their old account, or those who are already Google but need a new account.

Formations

For the correct implementation of the Google environment and to make the most of Google's collaborative, security and productivity functionalities, at Ucloud we offer training tailored for the company.