Reset Chromebook stuck or no screen image

As we already mentioned in the post Chromebook OS won't turn on or boot, The computers Chromebook They are one of the laptops with the highest efficiency levels and the least probability of requiring technical assistance. However, some problems may occur such as you having to reset a Chromebook that is locked or has a frozen screen. Do you want to solve this problem? In this post we explain how.

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Chrome OS stops responding and crashes

One of the situations in which the user may find himself is that the computer stops responding while he was using it and the screen remains locked. If you Chromebook is locked, You will have to reboot your system. You can do it by following the following steps:

1. Turn off the equipment
2. Disconnect any external devices from the locked Chromebook. Whether it is a USB, peripheral device or card.
3. Disconnect the AC adapter, and if your Chromebook doesn't have a built-in battery, remove the battery.
4. Press the power button for at least 7 seconds.
5. Connect the AC adapter again, without connecting the battery.
6. Turn on the Chromebook.

If after performing these steps, your Chromebook won't turn on, we recommend that you read this post and follow the indicated steps.

An error appears on the screen

Another situation you may encounter is the following error appearing on the screen: "Houston, we have a problem!", "Oh!" either "Oh no!". In this case, your Chromebook may be stuck because an error occurs while loading a web page. First of all, try reloading the page to check that the error persists. If it does not disappear, you must follow the following steps:

1. Check your Internet connection. After doing so, try refreshing the web page again.
2. Clear cache of your Chromebook.
   • Click on the three in "Further", at the top right of the screen.
   • Click on New incognito window.
   • In the new incognito window, try to access the page where the error appeared. If it has been opened, delete the cache and cookies.
   • To delete them, you must go back to More > More tools > Clear browsing data. To make sure this works, it is recommended to always delete cookies, activate “Cached files and images” and “Cookies and other site data”. The rest of the options must be disabled.
3. If the problem persists, it is possible that the error is due to a lack of memory on your Chromebook. For this you must free memory:
   • Close all the tabs you have open, except for the one that gave you the error.
   • Also close all the applications you had open.
   • Go to More > More tools > Extensions. You must delete all extensions that you do not use or need to eliminate space.
   • Refresh the page where the error appears.
4. If the problem still persists, you can restart your computer or update Chrome. You can also contact your technical service or with us, since we are Google Official Premier Partner.

The fans make a lot of noise

Another reason why your Chromebook may be blocked is that it has overheated or that your hardware has a fault. If this happens, your Chromebook's screen will be blocked and the fans will start making a lot of noise. To solve this problem you can:

• Clean your Chromebook: To clean your locked Chromebook, remember that you always have to use compressed air to avoid damaging the equipment. You should never use any liquid. Focus on cleaning the ventilation holes well.
• Ventilate the Chromebook: To lower the temperature of the computer, you can place it in a cooler place or place it on top of a computer fan.

Other causes

It is possible that they have Other causes that cause your Chromebook to be locked. If after trying all the previous steps the problem persists, the problem may have another cause. In this case, we recommend that you contact the manufacturer of your Chromebook computer or, if you wish, you can do so through our website, as Google's Official Premier Partner in Spain.

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