Success story

Complete digital transformation to create a scalable and secure platform.

 

About OrientaPAE

 OrientaPAE is a Mexican company with more than 18 years of experience, specializing in Employee Assistance Programs (EAP). Offers comprehensive support in areas such as emotional health, medical, legal, nutritional, veterinary, and personal finance. Their Services are available 24/7 for employees and their families, confidentially.
Users
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Active clients
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Followers
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How did uCloud help OrientaPAE?

What were the challenges and what actions were taken to ensure good results.

Challenges

  • Scattered data sources: multiple platforms, formats and levels of structuring.
  • Delays and errors: manual processes prone to errors and delays in delivering reports to clients.
  • Lack of standardization: affecting the consistency and traceability of the indicators.
  • Poor visibility for customers: limited the autonomy of users.
  • Low scalability: Inability to sustain a growing database.
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Implementation

To transform this landscape, a comprehensive solution based on Google Cloud Platform technologies was designed and implemented. The proposal focused on centralize data, automate processes, and democratize access to information.

Key Steps
  • Data Warehouse in BigQuery
  • ETL workflow automation
  • Looker Platform
  • Security and control
  • Team training

Results

The new data analytics solution had a profound and positive impact on ORIENTA PAE, redefining its internal operations and its relationships with its customers.

Notable benefits after implementation:

Real-time visibility

Agile response to peaks and incidents

Real-time visibility

Immediate access to critical data enables rapid and accurate response to unexpected events or increases in demand.

IT resource optimization

Automation at the service of strategic value

IT resource optimization

By freeing the team from repetitive operational tasks, it encourages focus on projects with real impact for the company.

Strategic decision-making

Centralized KPIs for accurate decisions

Strategic decision-making

Intuitive dashboards allow you to monitor key indicators in real time and support decisions with reliable data.

Greater value for customers

Measurable well-being and more effective strategies

Greater value for customers

Evaluating the impact of the PAE helps justify budgets and improve wellness initiatives, generating tangible benefits for users.

Data-driven marketing and sales

Prediction and segmentation to boost results

Data-driven marketing and sales

Analyzing usage patterns makes it easier to identify opportunities and customize business strategies.

Next Steps

New Opportunities from the success achieved

Next Steps

We will implement a Contact Center AI (CCAI) solution with the goal of automating a large part of your customer service.

Technology used

  • DataStudio
  • Data Fusion
  • Contact Center AI
  • Cloud Workflows
  • BigQuery
  • CloudSQL
" Expectations are high in terms of improving operational efficiency, freeing the human team from repetitive tasks and offering a more agile, warm and reliable user experience. "