Success story
Boosts the digital transformation of SMEs with generative AI on Google Cloud
About Bewe
Bewe It is distinguished by its commitment to legality and customer satisfaction. The company has positioned itself as one of the most important CDAs in the country.
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How did uCloud help Bewe?
What were the challenges and what actions were taken to ensure good results.
Challenges
Bewe needed scale your platform for more than 100,000 SMEs, improve support and customization, and integrate a generative AI assistant to democratize advanced technologies and optimize costs.
Implementation
A was implemented comprehensive solution that covered platform security and deployment automation. A was established Robust infrastructure for managing and processing large volumes of data, as well as developing customized applications to optimize operations. In addition, intelligent customer interaction features were integrated, and advanced artificial intelligence models were applied to automate key processes.
Results
They achieved Support and automatic scalability for over 100,000 businesses with 99.99% availability. Increased satisfaction of the user in a 50% and operational efficiency in a 30%, while reduced operating costs by 35% and response time by 40%.
Notable benefits after implementation:
High Platform Availability
Continuous and Reliable Operation
High Platform Availability
Bewe's platform maintains 99.99% availability, ensuring that services are always operational for its customers without significant interruptions.
Reduction in Response Time
Greater Agility in Service
Reduction in Response Time
Bewe experienced a 40% reduction in response time, allowing for greater agility in interacting with the platform and resolving queries.
Greater User Satisfaction
Optimized Customer Experience
Greater User Satisfaction
A 50% increase in user satisfaction was achieved, reflecting a significant improvement in customer experience and perception of the platform.
Strengthening Security and Compliance
Data Protection and International Standards
Strengthening Security and Compliance
The implementation improved the encryption of sensitive data and compliance with local regulations, as well as certifications such as ISO 27001 and PCI DSS.
Optimization of Operating Costs
Financial Efficiency Assured
Optimization of Operating Costs
The implementation resulted in a 35% reduction in operating costs, demonstrating greater efficiency in the company's resource and financial management.
Improved Scalability and Support
Support and Automatic Scalability
Improved Scalability and Support
Bewe can now support and automatically scale to more than 100,000 SMEs, ensuring low latency throughout Latin America thanks to its multi-regional system.
Technology used
- Vertex AI
- Cloud Run
- BigQuery
- Firestore
- Data flow
- Secret Manager
- Compute Engine
- Vector Store
" Our goal is to put generative AI technology to work for our clients, fulfilling our mission of helping them enjoy their business. They no longer need to become experts in CM, automation, or networking; they just need to feed the software naturally every day. "
Julian Varela
Chief Growth Officer, Bewe
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